Shipping Policy

How long does delivery take?

Our shipping times are normally between 4 and 11 working days and consist of two phases:

1.              Processing time: 1-3 business days (order confirmation, customisation, quality control, packaging)

2.              Delivery time: 3-8 working days (this depends on the delivery location; the time includes the period from our international shipping center to your door)

Which countries do you deliver to?

We deliver worldwide.

How much are the shipping costs?

We offer free shipping on all orders over $20, unless otherwise specified. For orders under $20 we charge a Shipping fee of $9.99, unless otherwise specified.

How can I track my order?
You can track your order on our tracking page. You will receive the tracking link by email after you have placed your order.

Defective product?

How annoying! Unfortunately, your product may be damaged during transport. The first time we always deliver a new package for free and unfortunately we cannot give a refund. Does it arrive damaged the second time? Then we will refund the full purchase price.

Have you lost your parcel?

In the event that a package is lost or not delivered for logistical reasons, we will always send a new package before proceeding with our refund and return policy.

Delivery outside the home or at the post office

If a package is delivered to you or left at a post office, Musthaves Melbourne will pay for the delivery of the package. If the parcel is not accepted or is not collected from the post office, it will automatically be returned to the supplier and we will be entitled to withhold 25% of the amount you will be refunded.

Contact details:

E-mail: support@musthaves-melbourne.com

Customer service: Monday to Friday between 9:00 am and 5:00 pm.