Privacy Policy
Statement on the collection of personal data
This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance with the regulations for the protection of personal data (Privacy):
For what purpose your personal data collected by us will be used after it has been collected in connection with your use of this website ("Website") or your purchase of products sold through this website ("Products");
to whom your personal data may be disclosed; and
to whom you can send requests to access or correct your data.
We may revise these PICS by amending this page. You should check this page from time to time to stay informed of any changes we make.
1. User Data 1.1 ("we", "us", "our") means the user of the data.
2. Data Subjects This PICS applies to personal data of ("you" or "your"):
(a) Visitors: persons who visit our website; (b) Users: Persons who purchase, request or receive products (c) Contacts: Persons who contact us through our website, email or other means.
3 What We Collect
3.1 We may collect, store, process, transfer, and use the following types of personal data: (a) from visitors: IP address or other unique device identifiers;* (b) from Users:
Username; Account password;
iii. full name; *
Email address; *Billing address; * Delivery address;*
vii. Payment Information; *Viii. Telephone number; (c) of contact persons:
Full name; * e-mail address; *
iii. any other personal data you provide to us. * stands for mandatory personal data
3.2 If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.
4 Purpose and Use
4.1 We may collect, store, process, transfer and use your personal data for the following purposes:
(a) to provide you with our products, such as:
to manage and fulfill your orders;
if you choose to register an account on our website, to create and update your registered account with us; and
iii. to process and facilitate the invoicing and payment of your orders;
(b) to monitor and analyze the use of our Website and to compile aggregate statistics about this usage
(c) to personalize your experience on our website, including identifying your preferences and behaviors to better meet your individual needs
(d) to improve our website and our products based on information and feedback we receive from you and on the basis of our analysis of the use of our website and the purchase of products
(e) for research and development and by using your personal data for testing, research, analysis and support for product development (including machine learning)
(f) for customer service and to help us respond more effectively to your service questions, feedback, and support requests
(g) for non-marketing communications related to your orders, such as order confirmations and shipping notices
(h) for technical purposes and for project management requirements;
(i) to maintain the security and integrity of personal data collected through our website
(j) to prevent fraud;
(k) for legal proceedings or as required by regulators, government agencies and official requests
(l) for direct marketing, but only if we obtain your consent (see section 11 below); and
(m) for other purposes directly related to the above.4.2 The personal data we collect may not be used for any other purpose unless: (a) you have expressly consented to its use for the relevant other purposes;
(b) the purpose is directly related to the purpose for which the personal data was collected; or
(c) we may use the personal data for other purposes arising from an exemption or otherwise in accordance with applicable laws and regulations.
5 Transferors
5.1 We may disclose your personal data to the following individuals: (a) our employees and officers; (b) our subsidiaries and their employees and officers;
(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged by us to operate and maintain the Website and process your orders through the Website
(d) PayPal Holdings Inc. and its subsidiaries and other payment processors or intermediaries ("Payment Processors") that we may engage to process payment transactions for us in connection with our products or in the course of our business;
(e) suppliers of our products ("Suppliers") to facilitate the shipment of our products to you (f) other service providers and data processors engaged by us, such as:
Administrative service providers; IT services and software providers;
iii. Data analytics providers;
Data entry and processing service providers; Cloud service providers; and Credit Reference Agencies.
(g) our insurers and bankers; (h) our professional legal, financial and accounting advisors;
(i) other companies, organizations, or individuals as required by applicable law, regulation, legal process, or governmental requests or when disclosure is appropriate for security reasons. This includes exchanging your personal information with other companies, organizations, or individuals for fraud protection and fraud prevention purposes; and
(j) any other company, organization or individual in the context of negotiations of a merger, sale of company assets, consolidation or reorganization, financing or acquisition of all or a portion of our business by or into that other company.
5.2 If you make payments to us through payment processors, you are contracting directly with the payment processor and you will be subject to its terms of use and privacy policy. You should read the payment processor's privacy policy and, if applicable and in your sole discretion, provide your consent to any such policy that is not governed by these PICS or our Privacy Policy.
5.3 If we share your personal data with others, we will ensure the confidentiality of your personal data by including confidentiality or other contractual clauses in the agreements with third parties with whom we share your personal data.
5.4 We may disclose your personal data to persons other than those described in paragraph 5.1 above if we inform you in advance and obtain your consent.
6 Cookies
6.1 Our Cookie Policy forms part of this Privacy Policy which allows you to visit and use our website.
6.1 A cookie is a small data file that a website can send to your computer or device when you visit our website.
6.2 Cookies are used to make websites work better and more efficiently, usually by allowing them to recognise you and remember important information that makes your use of a website easier (for example, by remembering your user preferences).
6.3 We use cookies to:
(a) store technical data to ensure that our website loads and displays correctly and efficiently when you visit our website; (b) remember choices you have made or information you have provided (such as your user name, language or the region you are in) so that your preferences are remembered for your future visits to our website and you do not have to identify yourself again on your future visits;
(c) analyze how you navigate our website to help us optimize its design; and
(d) track your behaviour and preferences so that we can assess what type of information and products from us you are interested in.
6.4 We use: (a) session cookies, which are unique to each visit to our website; and
(b) persistent cookies, which are not deleted when you close your browser window and are activated each time you visit our website.
6.5 The cookies we use are:
(a) necessary cookies, which are essential for our website to help you move from page to page and use the features of our website;
(b) functionality cookies, which allow our website to remember choices you make and provide more personalized features; or
(c) performance cookies, which collect information about your use of our website and help us to improve how the website works.6.6 We use a limited number of third-party cookies; these can be found in our Cookie Policy.
6.7 By continuing to use our website without notifying us of your refusal to use cookies or withdrawing your consent, you consent to our use of cookies.
6.8 You can refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser. These settings can usually be found in the "Options" or "Preferences" menu of your internet browser, or by clicking on "Help" in the menu of your browser. Deleting cookies may affect your use and experience of our website.
6.9 We only store cookies for the duration necessary for the function for which they are used. This function differs per cookie.
7 Conservation
7.1 We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. We may also retain your personal data for a longer period of time if this is necessary to fulfil our contractual or legal obligations.
7.2 Personal data that you have provided to us will be destroyed at the end of this retention period.
8 Access and correction
8.1 In accordance with the PDPO, you have the right to:
(a) request a copy of your personal data held by us, unless we are exempt from complying with a data access request; and
(b) request that we make the necessary corrections to any personal data that you believe is inaccurate after we have complied with a request for access to your data. We may deny a request for data correction if we believe the personal data is accurate, have an opinion, or the proposed correction is inaccurate.
8.2 If you wish to access or correct your personal data, please contact us.
8.3 We reserve the right to charge a reasonable fee for the processing of a request for access to or correction of personal data.
9 Direct Marketing
9.1 We may use the personal data we collect about you to sell our products directly to you.
9.2 The types of personal data we use for direct marketing are
Your full name;
Your email address;
□ I have no objection to the use of this type of personal data for direct marketing.
□ I object to the use of the types of personal data listed in the boxes ticked for direct marketing services (but not the other types).
9.3 The direct marketing activities that we intend to carry out using your personal data are:
Information and promotional material about: our products, similar products you have previously purchased, discounts and other promotions and information about us that we think you may find useful;
□ updates related to our website or products; and Festive greetings.
□ I have no objection to receiving this type of direct marketing activity.
□ I opt out of receiving the types of direct marketing activities ticked in the boxes (but not the other types).
9.4 Unless you give your explicit consent, we are not permitted to use the types of personal data for the direct marketing activities described in this section 11.
9.5 If we obtain your consent to direct marketing, we may disclose your personal data for direct marketing purposes to the persons listed in paragraph 5.1.
9.6 You can ask us to stop using your personal information for direct marketing purposes at any time by emailing us or responding to any direct marketing communication from us with the heading "unsubscribe".